Communication plays a significant role in our daily lives, whether as a means of connection between people or places, or for a conveyance of thoughts and emotion. Communication helps us promote the development of relationships with others as well as initiate the sharing of knowledge and information. Every interaction has a common need for the ability to communicate in a clear and effective way.

Communication is the baseline for marketing. In order to drive customers to your product, or build brand awareness within the community, communication is needed on different levels to accomplish the task at hand. Rather than guessing as to what that type of communication should be, strategic marketers leverage the communication styles of prospects to develop a unique message.

An effective way to do this is to survey your current customers to gain insight into their opinions of the business. Survey participants should share traits that positively influence the company (they’re repeat customers, they’ve brought you additional business, etc.) and they should be open to providing constructive and honest feedback that will aid in the development of your messaging. Research among this targeted group will help to provide the type of communications your marketing should include, what they should sound, look and read like, and on what media they should appear.

Once research has been conducted, it is important to keep the brand messaging in the forefront of all communications. Your audience has shared what is important to them, why they chose your products, what differentiates you from others; it is vital that these messages be continuously communicated throughout your marketing materials in order to attract more customers to your business.

Big Buzz is a marketing agency delivering a steady stream of move-in-ready leads to teams serving the senior living industry. For more than 15 years, Big Buzz has helped senior living marketing and sales teams nurture leads to increase occupancy, grow and scale. CEO Wendy O’Donovan Phillips is the author of the book Flourish!: The Method Used by Aging Services Organizations for the Ultimate Marketing Results, has been published in McKnight’s, has been a regular contributor to Forbes, and has been quoted in The Washington Post, ABC News and Chicago Tribune. The Big Buzz leadership team regularly lectures in front of audiences ranging from 25 to 3,000 attendees, including at Argentum and various LeadingAge chapters. Agency awards and accolades include recognition for excellence by the American Marketing Association, Gold Key Award Winner by the Business Marketing Association, HubSpot Academy Inbound Marketing Certification, and Top Advertising and Marketing Agency by Clutch.